Acceptable Use Policy

1. Overview

This Acceptable Use Policy (“AUP”) governs the use of the website, services, and digital communications provided by Southern Mind and Wellness (“we,” “us,” or “our”), located at 1932 Laurel Rd # 1B, Vestavia Hills, AL 35216. By accessing our website at https://southernmindwellness.com or communicating with us via any channel — including SMS, email, or phone — you agree to comply with this policy.

2. Permitted Use

You may use Southern Mind and Wellness’s website and services for lawful purposes only, including:

• Scheduling and managing appointments for mental health and wellness services
• Communicating with our clinical and administrative staff
• Accessing health and wellness information provided on our website
• Submitting inquiries, feedback, or support requests
• Participating in any patient portals or digital intake processes we provide

3. Prohibited Activities

You may not use our website, services, or communication channels to:

• Violate any applicable local, state, federal, or international law or regulation
• Transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity
• Collect or harvest any personally identifiable information from our website without authorization
• Transmit unsolicited commercial messages (spam), chain letters, or other unauthorized communications
• Upload or transmit viruses, malware, or any other malicious code
• Attempt to gain unauthorized access to our systems, servers, or databases
• Interfere with or disrupt the integrity, performance, or availability of our website or services
• Use automated tools, bots, scrapers, or crawlers to access or extract data from our website without express written permission
• Reproduce, duplicate, copy, sell, or exploit any portion of our website or services without written consent

4. SMS & Electronic Communication Use

When you opt into our SMS messaging program or communicate with us electronically, you agree to:

• Use the communications channel only for its intended purpose (e.g., appointment-related messages, support inquiries)
• Only reply “STOP” to opt out of messages — not to send unrelated, offensive, or harmful content
• Refrain from attempting to flood, disrupt, or abuse our messaging systems
• Acknowledge that our SMS communications are governed by TCPA and CTIA guidelines

We do not share your SMS opt-in data or phone number with third parties for marketing purposes. All messaging originator opt-in data is kept strictly confidential.

5. Healthcare-Specific Restrictions

As a mental health and wellness provider, Southern Mind and Wellness requires that users also abide by the following:

• Do not submit false or misleading health information through any intake, scheduling, or patient portal form
• Do not use our services to attempt to obtain controlled substances or prescriptions fraudulently
• Do not share access to any patient portal or health records system with unauthorized individuals
• Do not use our communications channels to impersonate another patient or provider
• Recognize that our website and communications do not constitute an emergency medical service — in a medical emergency, call 911 immediately

6. Intellectual Property

All content on Southern Mind and Wellness’s website, including text, graphics, logos, images, and software, is the property of Southern Mind and Wellness or its content licensors and is protected under applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written consent.

7. User-Submitted Content

If you submit content to us (such as feedback, reviews, or messages), you represent that:

• You own or have the right to submit such content
• The content does not infringe on any third-party rights
• The content is accurate and not misleading
• The content does not contain harmful, illegal, or offensive material

Southern Mind and Wellness reserves the right to remove or reject any user-submitted content that violates this AUP.

8. Monitoring & Enforcement

Southern Mind and Wellness reserves the right, but is not obligated, to monitor use of our website and communication systems to ensure compliance with this AUP. We may, at our sole discretion:

• Investigate suspected violations of this AUP
• Remove or block access to content that violates this policy
• Suspend or terminate access for users who violate this policy
• Report suspected illegal activity to appropriate law enforcement authorities

9. Disclaimer of Warranties

Southern Mind and Wellness’s website and services are provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Southern Mind and Wellness shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use our website or services, even if we have been advised of the possibility of such damages.

11. Governing Law

This Acceptable Use Policy shall be governed by and construed in accordance with the laws of the State of Alabama. Any disputes arising under this policy shall be resolved exclusively through binding arbitration in that jurisdiction.

12. Changes to This Policy

We reserve the right to modify this Acceptable Use Policy at any time. Changes will be posted to our website with an updated effective date. Your continued use of our website or services following any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions about this Acceptable Use Policy or wish to report a violation, please contact us at:

Southern Mind and Wellness Address: 1932 Laurel Rd # 1B, Vestavia Hills, AL 35216 Phone: 205-557-2253 Email: info@southernmindwellness.com Website: https://southernmindwellness.com